Policies

Registration:

  • Payment must be received to secure your spot in the class.
  • All returned checks incur a $30 processing fee.
  • Classes may be canceled or rescheduled.
  • On-Going Registration: email lisa@thecreativelivingroom or call 484-443-8224 to register later in the session and pay a prorated fee.
  • Registration Fee:  $25.00 This is a one-time (not annual) non-refundable registration fee per family.
  • Late Fee: $15.00 late fee if paid one week after date of registration.
  • We DO NOT prorate ahead of time, only for students registering later in the session for a class already in session.

Refunds:

  • The Registration Fee is non-refundable.
  • 100% refund of tuition will be refunded through the first day of classes.
  • Cancellations after the first class meeting must be made via email to lisa@thecreativelivingroom.com or by phone 484-443-8224 .
  • A credit will be issued for the remaining classes once notice of cancellation has been received by TCLR.  This credit is valid for one year from the of date of issue.

Make-Up Classes:

  • We allow one make-up class per session.
  • Make-ups do not carry over to the next session.
  • Class can be made up by any family member taking any other class that is not full. If you are interested in making up a class, email Lisa Oster (lisa@thecreativelivingroom.com) to schedule your make-up.
  • If a class is canceled by The Creative Living Room due to illness please attend the scheduled make-up class or in the event that a make-up class cannot be scheduled the student or a family member may attend another class that is not full. This will not be counted as your one make-up class per session

Emergency Closing Policy:

  • Announcements about class cancellations are posted on our website in the announcements box and on our Facebook page. We will also send an email to all students enrolled in affected classes.
  • If the WSSD School District is closed, all of our classes for the day are cancelled.
  • If the WSSD School District has a delayed opening with an altered Kindergarten schedule, morning classes may be cancelled and Creative Garden Complement classes will run on an abridged schedule still ending at 1:30pm. We will however hold all classes after 1:30 pm.
  • If the WSSD School district has an early dismissal with an alteration to the bus schedule, all afternoon classes including the Creative Garden Complement and Creative Extension, as well as other afternoon and evening classes will be cancelled.
  • THERE WILL BE NO SCHEDULED MAKE-UPS OFFERED FOR THE CANCELLED CLASSES. CLIENTS ARE WELCOME, HOWEVER, TO DO A MAKE-UP IN ANY OTHER CLASS THAT WE OFFER PROVIDED THERE IS SPACE IN THE CLASS.

Summer Camp Refund Policy:

  • Cancellations made more than 4 weeks before the start date of the camp session receive a 100% refund
  • Cancellations made between 2 & 4 weeks before the start date of the camp session receive 50% refund & 50% credit for use at The Creative Living Room within one year from date of issue
  • Cancellations made less than 2 weeks before the start date of a camp session receive a 50% credit.  Credit can be used at The Creative Living Room within one year from date of issue.
  • $25 one-time (not annual) registration fee for new families is non-refundable.
  • If TCLR cancels a camp due to low enrollment, a full refund in the original form of payment will be issued.
  • Low enrollment notification or cancellation: If TCLR must consider cancelling a camp session due to low enrollment, a low enrollment notification will be sent out 14 days in advance. The official cancellation notice will be sent out 7 days before the first day of camp.